Refund policy
Last updated: October 18, 2026
We sell fit-critical bicycle components, so the best return is the one you never have to make. Before ordering, measure your bike and use our free Fit Help — it is faster than a return. Please read this policy before ordering; placing an order means you accept these terms.
First: get a return authorization
For any return, contact us first through the Contact page and include your order number and what you would like to happen. Wait until we issue a return authorization before sending anything — returns sent without one may be refused. Package items carefully and write the authorization number on the outside of the box. For valuable items, use a tracked and insured service: the item remains your responsibility until it reaches us.
1. Our mistake or a warranty issue — on us
If we sent the wrong item, made an error in your order, or listed an incorrect product specification that led you to choose the wrong part, contact us with your order number and photos if relevant. We will correct it with a replacement or a full refund, and we cover the return shipping.
Manufacturer warranties generally cover defects for one year from purchase (unless the manufacturer states longer). Warranties cover defects, not wear from normal or hard use. Claims are handled through us: proof of purchase and the returned item are required before we submit anything to the manufacturer.
2. Changed your mind or the part does not fit
If you choose the wrong specification, find that a part is not compatible with your bike, or simply change your mind, the ordinary return conditions below apply. We accept these returns only when the item can be sold again as new.
A note on Fit Help
Fit Help is free advice based on the photos, measurements and details you share. Older bikes may have parts that differ from their original specifications, so we cannot guarantee fit from a distance. Please confirm the required measurements before ordering. A bicycle mechanic can check anything you cannot measure confidently.
If the problem comes from an incorrect specification in our product listing, we cover the return shipping as described above.
Return conditions
- Request within 30 days of delivery.
- Resalable condition only: unused, uninstalled, unmarked, in the complete original packaging with all tags, hardware and documentation. Parts that have been installed, test-fitted, ridden, greased, scratched or scuffed are no longer new and cannot be returned.
- Non-returnable items: gift cards; custom or special-ordered items; any fit-critical part (for example seatposts, stems or headsets) that has been installed or test-fitted on a bike.
- You cover the return shipping, and original shipping charges are not refunded. We recommend a tracked service.
- All returns are inspected on arrival. If an item comes back in non-resalable condition, the return is declined and the item is sent back at your cost.
- Approved returns are refunded to your original payment method after inspection. Prefer an exchange for the correct spec? We are happy to do that instead — same conditions apply.
The return address is provided with your return authorization. Please do not send or drop off anything before receiving one.
Damaged or lost in transit
If your order arrives damaged, email us photos of the item and packaging within 7 days of delivery and we will replace or refund it — keep all packaging until the claim is resolved. If tracking shows no movement for an unusual length of time, contact us and we will open a trace with the carrier.
Order changes and cancellations
If your order has not shipped yet, we can usually change, combine or cancel it — contact us as soon as possible. Once an order has shipped, the returns process above applies.